FAQ

Ticketing FAQ

Are tickets expected to sell out?

There is always a chance that the event will sell out, in which case no more tickets will be sold. So get your tickets now—we want to make sure you don’t miss out!

What is the maximum number of tickets I can buy?

Tickets are limited to eight (8) per person.

Can I upgrade my GA tickets to VIP?

Upgrades may be available if VIP tickets have not sold out. Contact Ticketmaster for more information.

Should I receive a confirmation email for my purchase?

You should receive a confirmation email within moments of purchase. If you do not (be sure to check your junk folder), please contact Ticketmaster.

What if I purchased tickets but my card hasn’t been charged yet?

Your card should be charged within two business days. If you do not see the charge on your account, please contact Ticketmaster.

How can I avoid ticket fraud?

The best way to avoid ticket fraud is to buy directly from Ticketmaster. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

I’m buying multiple tickets. Can I transfer some of them to friends?

You may purchase tickets on behalf of your friends, but once their wristband is scanned, it is non-transferable.

Can I use my 2-day pass to get two people in on one day instead of just using it once per day?

No. A 2-day pass is good for only one scan per day.

I can’t make it one of the days. Can I let a friend use my ticket after I have?

No, your ticket is not transferable.

Festival FAQ

Is re-entry allowed?

No, ins-and-outs are not allowed.

What kind of ID do I need?

You must present identification to enter the festival and/or buy alcohol. See the complete list of acceptable and unacceptable ID.

What if my ID is lost or expired?

Security will accept government-issued passports from any country.

Will set times get posted in advance?

Yes. During the days leading up to the festival, set times will be posted via this site, our social media sites, and email updates. Set times will also appear on the festival guide you receive upon entry. Note: The lineup is subject to change.

What can I bring with me?

See the complete list of acceptable and prohibited items.

Can I hang posters or hand out flyers?

Do not hang posters or hand out flyers inside the festival or in the surrounding neighborhood. You may hand out flyers only just outside the gates at the close of the show each day. Anyone violating this policy will be banned from promoting at our events.

Can I sleep in my car or park overnight?

Sorry, sleeping in cars in the venue parking lot is not permitted for anyone. DO NOT leave your car in the parking lot during non-event hours, or it will be towed at your expense.

What is Insomniac's camera policy?

Professional photographers must obtain a photo pass using our press submission form. Do not email your request. Photo passes are not required for standard cameras with lenses under 15 cm long or handheld video devices under 6″. Professional video cameras are not permitted.